Policies and Information

Hello and thank you so much for stopping by Finley and Oliver. I'm so glad you're here!

All of my appliques are hand or machine stitched on to high quality, made in the USA (sweatshop free) American Apparel garments. I mainly use Eco-fi felt which is a wonderful felt made out of 100% post consumer recycled plastic bottles. How cool is that?

Be sure to check out my blog: www.finleyandoliver.blogspot.com

CONTACT INFO:
You can always contact me through this site via the "contact" link. I'm also reachable by email at [email protected]

CUSTOMER FEEDBACK:
To see what my customers are saying about their Finley and Oliver clothing, you can view my feedback from my Etsy shop: http://www.etsy.com/people/FinleyandOliver/feedback?type=from_buyers

SHIPPING ADDRESS:
Please be sure that your address is correct in PayPal as that is the address I ship to. If your purchase is a gift and you'd like me to ship it elsewhere, email me at [email protected] and I'd be happy to do that.

SALES TAX:
Arizona residents will be charged 8.8% sales tax upon PayPal checkout.

IMPORTANT CLOTHING INFO:
Please note that all of my items are made to order and hand stitched by yours truly. Because of this, applique placement may vary just slightly.

I use American Apparel clothing which runs small. I also pre-wash for shrinkage so please purchase a size up. American Apparel sizes run even for toddlers (2T, 4T, 6T). If you are unsure about sizing, don't hesitate to contact me and I will help you.

TURN AROUND TIME:
Current turn around time is 7-10 days to ship unless otherwise stated in listing.

SHIPPING:
I ship via USPS 1st class mail and occasionally USPS priority mail.

Current shipping rates:
USA $2.50
Canada $3.00
Everywhere else $3.50

All customs and import fees for international orders to be paid by buyer.

REFUNDS AND EXCHANGES:
I am confident that you will love your Finley & Oliver clothing. If for some reason you are less than 100% satisfied or the item was damaged in the mail, return the item to me within 14 days and I will refund your money (less shipping).

CUSTOM ORDERS:
If you are interested in a color, design, or size that you don't see listed, please don't hesitate to contact me. I love to work on custom orders. [email protected]